WARRANTY POLICY

  • All Cignature extensions come with a 30,60, or 90 day guarantee against manufacturing defects. This does not include items sold on our Sale Page. All sale page hair extensions are final sale and are not eligible for a return or refund or warranty.

  •  After 30,60 or 90 days from the date of purchase the hair guarantee will be considered expired, no claims can be made after this time UNLESS your purchase came with a “CIGNATURE CERTIFICATION” giving your extensions a extended warranty under some circumstances.Some exclusions may apply.

  • All merchandise claimed as defective must be sent back within 14 days. Our team of professionals will inspect the hair and determine if the hair is in fact defective from manufacturing defects.

*You must send back the hair to have it inspected before a exchange is given, no exceptions.

  • In the event that the hair extension is deemed as defective we will then issue a full credit to the account (Store Credit Only) or a partial credit to the account. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates.

  • The warranty DOES NOT cover the following:

  • Defects from improper application.

  • Defects from improper use of the product (Not using proper hair care, coloring, cutting the wefts, etc)

  • Defects from personal attempts to alter the extensions in any way from its original form.

  • Excess use of heat and improper care of the extensions.

  • Chemical usage such as chlorine, bleach or enlightener, color, etc.

  • Certain colors will fade over time (all pastel colors and certain red/silver colors). Fading on these colors will not be considered a manufacturer defect if custom colored by Cignature Beauty.

CIGNATURE BEAUTY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. UNDER NO CIRCUMSTANCES WILL CIGNATURE BEAUTY BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PRODUCT OR YOUR USE OF THE PRODUCT.

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